Orders take up to 72 hours for processing and credit card verification. Please allow 5-7 business days AFTER processing for your order to be received. Once merchandise has been shipped an email notification will be sent with tracking information. Orders placed after 5pm EST will be processed the next business day and will require an additional day for processing.

If you need your merchandise by a certain date, it is advised that you place your order early. This will allow for unanticipated delays in shipments that may be out of our control. We are not responsible for shipment delays due to carrier delays, inclement weather or holidays. If a holiday is within the delivery time period this will add an additional business day to your shipping.

Orders will be shipped via UPS to the address provided. Tracking information will be emailed as soon as a tracking label is created. If you do not receive tracking information for your order please contact us via email at All hair and wig deliveries will require SIGNATURE CONFIRMATION. If the delivery is not successful, UPS may make additional attempts. You may also have an option for you to arrange pick-up at the local UPS location. The customer is responsible for arranging pick-up. We will not issue refunds on any merchandise for abandoned or refused shipments.


Rich Texture Hair is not responsible for any lost, stolen or damaged packages. Packages are shipped with insurance. 

In the event your package is lost, stolen or damaged, a claim would need to be opened by the buyer with the shipping company. No refunds or replacements will be sent until the claim is resolved by the shipping company. 

If your tracking shows your items have been delivered but you haven't received them, you would need to contact UPS.


Please double check and verify that your order is correct before you submit the payment. Rich Texture Hair is not responsible for incorrectly entered addresses. Upon receipt of your merchandise please inspect your products thoroughly before removing the wrapping or zip ties. Please verify that you've received the correct length, texture, size, color, etc. If an error has taken place on our part and we sent you the wrong item, please contact us within 7 business days after receipt of your order. We will ship the correct item(s) at our expense using the same shipping method.